Shipping policy

Shipping Policy

Last updated: 20.08.25

Welcome to BusiCompany! We want your shopping experience with us to be smooth and enjoyable. Below you’ll find our shipping policy, which applies to all orders placed through our online store.

■ Order Processing

  • All orders are processed within 1–3 business days after receiving payment.
  • You will receive a confirmation email once your order has been shipped.
  • Orders are not processed or shipped on weekends or public holidays.

■ Local Shipping (Sweden)

  • All orders are shipped from our warehouse in Trollhättan, Sweden.
  • We offer standard shipping via PostNord/DHL/Bring.
  • Estimated delivery time: 2–5 business days.
  • Shipping cost: Free shipping on orders above 3500 SEK. For orders under this amount, shipping fees are calculated at checkout.

■ International Shipping

  • We currently ship to most EU countries and selected international destinations.
  • Delivery times vary depending on the destination (typically 5–12 business days).
  • Shipping costs are calculated at checkout.
  • Please note: Customs fees, import duties, or local taxes may apply depending on the destination country. These charges are the responsibility of the customer.

■ Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number by email.
  • Please allow up to 24 hours for tracking information to become available.

■ Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up from a collection point, the customer will be responsible for reshipment costs.

■■ Delays

While we do our best to ensure timely deliveries, delays may occur due to:

  • High seasonal demand
  • Courier issues outside our control
  • Customs inspections for international orders

We are not liable for delays caused by third-party shipping providers.

■ Questions

If you have any questions about your order or shipping, please contact us at:

Email: support@busicompany.com

Phone: +47 916 54 957

Returns & Exchanges Policy

Last updated: 20.08.25

We want you to be completely satisfied with your purchase from BUSI Company. If for any reason you are not, please review our returns and exchanges policy below.

■■ Returns

  • You may return items within 14 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • To initiate a return, please contact us at support@busicompany.com with your order number and details.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

■ Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item.
  • Exchanges are subject to product availability.

■ Refunds

  • Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned items.
  • Original shipping costs are non-refundable, except in cases of defective or incorrect items.

■■ Non-Returnable Items

- Gift cards, underwear, and final sale items cannot be returned or exchanged.

■ Questions

If you have any questions about returns or exchanges, please contact us at:

Email: support@busicompany.com

Phone: +47 916 54 957